![]() You will need to process the claim yourself and it may not be successful. Please note: If you accept the delivery of a damaged item, delivered by a freight company, and you do not refuse the item and don’t note damages on the freight bill, we will not be able to assist you with your claim. A replacement will be sent and we will handle the claims process for you. If the damage is noticed which the delivery is being made, it is in your best interest to refuse the shipment and notify us immediately. Failure to note the damage on the delivery freight bill, with the signature of the delivery driver delivering the product, will void your ability to seek reimbursement for the damage. If your item is damaged in shipment and delivered by freight company (not UPS, FedEx or USPS), you must note the damage on the freight bill at the time of delivery for a claim to be valid. This type of delivery will be made for the order of a Grandfather clock and some large and heavy items where shipment by common carrier truck is necessary. This is delivery by other than UPS, FedEx & USPS. Call 85, or email us at and describe the nature of the damage along with the item style, name, stock number, manufacturer's name, your order number, name, address and the phone number where we can reach you. You must save all packing materials for an inspection by the shipping company. If your item is damaged in shipment, you must notify us within 24 hours.
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